WA Business Performance Manager

November 24, 2021

Job Location: Perth CBD, Inner & Western Suburbs
Employer: Fitstop Australia
Full time

Fitstop is Australia’s leading innovative and fast growth functional fitness franchise. With a purpose-built around impacting the lives of members through athlete-inspired, evidence-based training, Fitstop is the Home of Functional Fitness. From launching in 2017, Fitstop has since inspired the lives of over 56,000 people and has grown to a network of 65 thriving locations with a further 50 in development across Australia and New Zealand.

Partnered with the fitness powerhouse Lift Brands, the parent brand to Snap Fitness, Fitness On Demand and 9 Rounds, Fitstop is set to commence global expansion in early 2022. 

The Opportunity: 

The WA Business Performance Manager will be responsible for driving performance of the WA portfolio, with a focus on brand standards, product delivery, network consistency, whilst ensuring all locations are achieving expected KPI’s. This will be achieved while maintaining and establishing exceptional relationships with Business Owners and Managers. The BPM will hold a strong relationship with the Fitstop Operations team to share expertise and ensure consistency across interstate locations. 

Duties and Responsibilities include: 

Operational Excellence

  • Ensure the focus of being a member centric business is upheld
  • Always aiming to create and maintain the culture within the network, providing support and guidance to all team members as required
  • To support and ensure all team members abide by company policies and procedures while enforcing network consistency
  • Entrench a performance culture into the portfolio that drives a strong ROI for our business owners
  • Analysis of Business Plans and location P&L’s with a focus of improving business performance & profitability
  • Assist Business Owners and managers to understand KPIs and Sales with a view to drive performance outcomes
  • Analysis of business performance, benchmarking against State/National results
  • Facilitate training workshops and hold structured portfolio meetings with an emphasis on team member development and location revenue growth
  • Mentor, develop and support managers with varying levels of experience and ability on all operational aspects, through regular verbal communication and location visits
  • To deliver one on one and group workshops to develop the team skills base, increase productivity, improve sales techniques and customer service while communicating and enforcing network consistency
  • Provide advice & support to Locations on Gyms Sales & Conversions
  • Review Location 30 Day Plans & KPI’s
  • Provide Locations with Feedback on their sessions in accordance with the Perfect Session formula
  • Deliver network benchmarking reports on a monthly basis
  • Further develop Operational processes & tools which can be released into the rest of the network
  • Support the future development of the Fitstop E-Learning platform


Support Structure 

  • Deliver monthly portfolio meetings & quarterly strategy meetings for the WA locations
  • Co-ordinate in location meetings with business owners on a quarterly basis
  • Conduct quarterly in location Brand Standards Inspections
  • Provide ongoing phone support through a proactive approach while dealing with issues as they arise
  • Provide support & advice to Business Owners on team member recruitment/onboarding


About you: 

  • Strong communication and negotiation skills
  • Experience in growing and developing a portfolio 
  • Fitness Industry and/or franchising experience
  • Strength in facilitation/presentation skills
  • Strong social media and software skills 
  • Numbers driven with a clear understanding of P&L’s and benchmarking
  • Ability to strongly collaborate with a team 
  • Previous experience in achieving budgets/targets  
  • Genuine passion for health and fitness
  • Ability to work autonomously
  • Drivers Licence 

If you are looking for an opportunity with a growing global business then apply today by submitting your resume and cover letter.

>> Search all Sport & Recreation jobs in Australia

>> Search all jobs at Fitstop Australia