Technology Operations Specialist, MCG

Job Location: Melbourne CBD & Inner Suburbs
Employer: Delaware North
Full time

Who are we:  

Delaware North is a global hospitality and entertainment company with significant operations in Australia for more than 30 years.  We have recently been appointed as the hospitality services provider for the historic Melbourne Cricket Ground (MCG).  

About this role:

Reporting to the Technology Operations Lead, and based onsite at the MCG, this role will support and maintain all technology related software and hardware, including the point of sale (POS), desktops, laptops, mobiles, printers, switches, email, and applications at the MCG. 

You will serve as the administrator of the Pont of Sale system and will oversee training, reporting, documenting, and enabling user access. Key to your success will be your ability to provide first-class technical support through identifying issues, troubleshooting, and escalating when required. 


As this position will support operations on event days, weekend work and flexibility to work during operational peak periods is a requirement.

A bit about your background, skills, and experience: 

  • Ideally worked in the hospitality environment
  • Relevant experience in POS with experience in Agilysys InfoGenesis an advantage
  • Experience in a level 2 position within IT with a background in technical support
  • Developed stakeholder management skills with a strong service focus
  • The ability to diagnose issues and escalate when required
  • A background in a large-scale operation from hospitality or retail would be an advantage
  • Bachelor’s degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
  • Strong emphasis and exposure to Information Security
  • Strong analytical and troubleshooting skills
  • Strong communication skills, both written and verbal


This is an opportunity to join a fantastic team and work at one of the most recognised venues in the world. If you think you have what it takes and would like to hear more about the role – APPLY NOW!  

 We are looking for an early start date in 2022.    

Advertising for this position closes on: 20 December 2021.    



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