Team Member – Permanent

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Working at Officeworks is engaging, rewarding and fun! We are looking for passionate Full-Time or Part-Time Customer Service Team Members to join us at our Customer Service Centre in North Rocks, Sydney. With the opportunity to work virtually, you will be the central point of contact for all Officeworks customers. Your role will involve assisting our customers via phone and through a variety of other channels to ensure that we can support the Officeworks vision to ‘make bigger things happen’.

Alongside this, you will:

• Manage and resolve escalated or complicated customer enquiries.
• Take ownership of customer enquiries and follow up customer calls where necessary.
• Document all call information and adhere to standard operating procedures.

About you

You are a customer focused individual, who is passionate about service and customer experience. Alongside this:

• You enjoy being around people and working in a team
• You like being busy in a fast-paced environment
• You enjoy taking responsibility and delivering on your commitments 
• You take pride in delivering a great customer experience
• You’re flexible with your availability, being able to work a variety of hours across weekdays and weekends to meet our customers’ needs

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy and access to Circle In portal for Working Families.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.