ServiceNow Senior Analyst

Job Location: Sydney Parramatta & Western Suburbs
Employer: AAR Consulting Group P/L
$90 per hour (inclusive of super)

Our client is a high profile NSW government department that has recently merged with another department.

They are implementing the end-end merger of their two ServiceNow platforms to create a common instance 

Role description:

The ServiceNow Senior Analyst will provide support to optimise the use of ServiceNow in Shared Services and support readiness activities to consolidate the two instances of ServiceNow into one.

Responsibilities include:

  • Liaise with stakeholders to improve existing processes, including deep dive of existing processes and formulation of to-be processes
  • Building and maintenance of reports 
  • Contribution to forms and workflow process design and implementation
  • Play an active role in the project to consolidate the two instances of ServiceNow
  • Day to day project management support activities

Skills and Experience:

  • Experience as a “superuser” of ServiceNow with the ability to build and manage workflows, forms, reports and dashboards
  • Experience with HR and Finance ServiceNow applications
  • Superior communication and documentation skills, including process mapping
  • Practical experience with Word, PowerPoint, Excel, Visio and meticulous documentation skills
  • Experience in a high volume shared services or equivalent environment and preferably in a ServiceNow implementation project
  • Experienced in stakeholder management engagement

Consultant Colin Massey

Keywords: ServiceNow, ServiceNow Analyst,ITSM, service management, ITIL, corporate services, forms, workflow, HR, human resources, finance, visio

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