Relationship Manager

September 7, 2021

Western Suburbs & Ipswich

Full Time


At Custom Fleet our unifying purpose is ‘to connect you to where you want to be’. We are a market leading and growing company focused on delivering seamless mobility solutions to help our customers manage their business safely, sustainably, and efficiently, working from the inside to revolutionise and modernise the world of fleet.


As a Relationship Manager you will provide exceptional customer service and build relationships and connections with a set portfolio of customers to ensure client retention. You’ll also uncover opportunities for volume, unit, and product growth within the existing customer base, and provide insights to help your clients run their fleets efficiently and safely.

Duties will include (but not limited to) –

  • Conducting regular strategic reviews to create value for the client (insight generation and action) and uncover growth opportunities (we have amazing technology and data to help you with this)
  • Helping customers understand Custom Fleet’s products and technology
  • Champion commercial excellence with Salesforce and account planning disciplines to build productivity and effectiveness
  • Preparing business proposals, presentations, and tender submissions for prospective clients
  • Proactively managing Account Replacement Plans and Vehicle Optimisations (Modifications)
  • Working collaboratively with customers to develop and agree on an Account Plan which will define what success looks like for each customer in 12, 24 and 36 months.


The successful candidate will portray the following –

  • Experience in customer relationship management and sales including the ability to understand the customer and address their needs
  • Financial acumen with experience communicating at the CFO level of targeted large private and public prospects
  • Experience in deal structuring and resolution of delinquency matters
  • Able to overcome obstacles and solve complex business/customer problems
  • High attention to detail
  • Sound time management & ability to prioritise work
  • Team player with the ability to connect and engage with all levels in the business


We offer a range of ‘Custom Perks’ including an annual bonus, an extra week of annual leave, reward and recognition programs, volunteer and community engagement opportunities, social events, employee discounts, wellbeing leave, flexibility, we have a dress for you day policy as well as an ongoing commitment to investing in your learning and development.

Additionally, our ‘Collaborative Hybrid’ approach to workplace flexibility enables our people to work from home, and then in the office 2 days a week (or more if you would like) with office time focused on working together, ideation, decision making, and connection to the workplace, one another, and our customers. 

Our team celebrates diversity and welcomes your application! Apply even if you are not from the industry, apply even if you wouldn’t usually do so, apply if you have the passion to be your best self every day – we will support you to do the rest.


Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resume.

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