Oracle Fusion Applications Analyst and Support

Location: Sydney CBD, Inner West & Eastern Suburbs
Company: DP World Australia Limited
Competitive Salary Package

About the business

DP World Australia is the country’s leading container terminal operator. We have a dedicated and professional team of 1800 people who operate our container terminals in Sydney, Melbourne, Brisbane and Fremantle. Our customer-centric approach drives us to constantly invest in our employees, terminal infrastructure, and facilities to provide superior quality services to our valued customers.

DP World Australia is part of the DP World global group of companies, which ranks as one of the largest stevedoring businesses globally with 53,220 employees from 131 different nationalities, across 128 Business Units in 60 different countries.

To find out more about DP World Australia, visit our website

DP World Australia Terminals Head Office

This role is based at the Terminal Head Office located at our Sydney Terminal in Botany Bay in Sydney’s south east with some flexibility to work from home on agreed days. With bespoke offices, ample parking and facilities, located near major transport hubs, this is a great location to interact with colleagues and customers alike.

About the role

Reporting to the Manager of the Business Applications Team, the Oracle Fusion Application Analyst will provide primary technical assistance and maintenance for Oracle Fusion applications for DP World Australia.  In addition, you will assist in definition of requirements for enhancements, and management and development of these. You will also promote the efficient use of software product to maximize Business efficiency and use of systems.

Key accountabilities

  • Support Oracle Fusion applications including Finance, HCM and SCM to ensure maximum availability of applications at all sites by providing remote and onsite support where required and afterhours response (24×7) to users and clients from all sites for emergency/urgent issues.
  • First contact for business for Oracle Fusion Cloud support via IT Service Desk
  • Ensure integrity and accuracy of Oracle Fusion Cloud.
  • Liaise with DP World Australia IT Teams and external vendors, in the support of interfaces and localisations of Oracle Fusion Cloud.
  • Supporting applications including pro-active monitoring.
  • Responsible for progressive Software / Application Upgrade or releases across multiple sites and/or environments.
  • Partnering with the business to define functional requirements.
  • Coordinate acceptance testing and transition.
  • Work within Incident, Problem and Change Management processes and contribute to improving those processes.

Experience, skills and qualifications

  • Tertiary qualifications in relevant IT disciplines.
  • A minimum of 2 years support or implementation experience with Oracle Fusion Cloud
  • 5+ years of IT industry experience.
  • Build and maintain relationships across Oracle Cloud end users & stakeholders
  • Application support and Testing experience, with current active knowledge of relevant software tools.
  • Application troubleshooting skills, such as use of command tools, shell scripting, able to read programming languages, installation of business-critical applications.
  • Working in BAU environment as well on Projects.
  • Demonstrate a strong understanding of how to work with other teams, i.e. Architects, Developers, Test, and Infrastructure teams
  • Excellent written & verbal communication skills, able to communicate at all levels.
  • Excellent organisational, planning, prioritisation skills and attention to details
  • Flexible with willingness to adapt to the dynamic working environment.
  • Preferred knowledge in working with Logistics Operations Systems or Container Terminal Operations Systems

Supporting equality

At DP World, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Application details

Applications should be received not later than Friday 8th October 2021

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