Operations Manager (P/T)

September 16, 2021

Location: Brisbane CBD & Inner Suburbs
Company: Growlife Medical
$70,000 – $89,999

Operations Manager (Part-Time position with view to grow) 

Do you have the skills and drive to be a senior leader in a rapidly growing organisation? Are you looking for a role you can balance with other life commitments? An exciting opportunity has arisen with Growlife Medical for a passionate and driven Operations Manager. We are looking for someone who wants a stimulating role in a part time capacity now, and aspires to grow the role into a CEO or general manager position; or who wants to apply their expertise and hand over once the role becomes full time. 

Growlife Medical is a profit-for-purpose business delivering exceptional healthcare outcomes. We believe that by putting our community first, we will continue to grow a profitable business that will ultimately change healthcare outcomes throughout Australia. The Operations Manager leads operational excellence and drives the performance of the team. You will be responsible for driving business growth and profitability, whilst streamlining systems to improve patient and clinician experience.  Reporting to the Director, and working closely with the management team, this role is a senior leadership position. 

Growlife Medical was founded in 2016, and has grown rapidly with a strong reputation in early life care. You will be a key leader within Growlife Medical, and will also work cooperatively with our sister businesses Allergy First, Cub Care and GPConsults. 

You will have a broad mandate to manage business support functions and provide commercial and people leadership 

You will be good at listening and building consensus 

You will require an agile mind to contribute to improved healthcare outcomes through the use of business acumen. 

You are a proactive, forward thinker who thrives in a changing environment and is always a step ahead 

You enjoy working autonomously, and turning vision into reality 

You value building the team and supporting individuals 

You excel at building trust and encouraging productive debate 

You will have the authority to make decisions without direct supervision and understand the priorities of running a medical organisation 

What you’ll do: 

Provide leadership, direction, and management of the strategic operations of Growlife Medical clinics. You will be joining a rapidly expanding business that has successfully navigated the start up phase to become a sector leading primary care group in Southeast Queensland. You will be responsible for consolidating the business support functions, and steering the business through its next phase of growth. 

Draw together a broad array of clinical and administrative ideas into clear and cohesive execution 

Use marketing and communication skills to grow the profile of the business and maintain engagement of patients to improve health 

Utilise advanced skills in accounting, payroll and business analytics to grow profitability 

Provide ongoing support to the director as well as an established multi-disciplinary team 

Coordinate and assist with recruiting and onboarding of new staff 

Monitor and report on the viability of all clinic operations to ensure the effective and efficient utilisation of technical services, human resources, space and equipment 

Be a key role in financial accountability and results by assisting in the development of the revenue, operating, capital budgets and long-term forecasts in line with business plans, including establishing regular reporting cycles 

Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients 

Support local practice managers by collaborating, coaching and providing support where requested 

Oversee and lead improvement opportunities, whilst ensuring appropriate project and change management process are in place 

Oversee and lead the establishment of new clinics and services collaboratively with the management team and director 


Who you are: 

Demonstrated strong experience and knowledge of medical practice operations 

Proven ability to manage diverse teams 

You are someone who fosters a collegiate culture by promoting a strong and cohesive network 

Demonstrated understanding of clinical and/or business performance metrics. 

Demonstrated understanding and experience leading clinical change and innovation initiatives 

Proven ability to manage internal and external stakeholder relationships 

Demonstrated knowledge and application of health care standards, Medicare guidelines and relevant legislation 

Graduate level qualifications in a relevant area – either Health care or business related (Desirable) 

Post Graduate qualifications in business or equivalent (Desirable) 

Ability to travel between sites is essential 

Outstanding customer service skills 

Enthusiastic and positive attitude 


Key areas of experience 

Experience or Training in Leadership and Change 

Accounting and Payroll Experience (Tertiary Qualifications / Experience with Xero & Tanda Desirable) and/or

Marketing and Communications (Tertiary Qualifications or further study in this area desirable) and

Previous administrative experience within the healthcare industry, including understanding of patient billings (health funds, Medicare) 


Why work for Growlife Medical: 

We are purpose driven 

Flexibility of work hours /locations (Sherwood/Highgate Hill/Oxley)

Wonderful supportive team 

Family owned business 

Leverage your business skills to improve health outcomes 


More about Growlife Medical 

Growlife Medical is a team where patients go to find their long term family doctor. We believe in improving health through long term connection with our patients, by supporting families, and taking an active role to grow the strength of the community around the practice. Our clinicians have a strong interest in whole of life medicine, starting with a leading reputation in pregnancy and infant care. As the operations manager, you will play a crucial role; by improving business efficiency and systems you will support better health outcomes for our community. 

How are we different? We are proudly doctor owned. As co-founders of Telehealth platform GPConsults, we have a digital philosophy to take the friction out patient care and business systems. In addition to routine general practice, we take innovation and new models of care seriously. You’ll be the business mind contributing to a shared vision with GPs, nurses, midwives, lactation consultants, allied health and paediatricians. 

If you’re looking for a purpose beyond numbers, and want to contribute to a meaningful difference in society, our community building programs will appeal. In addition to our clinical services, we run free parents groups to support social connection amongst our patient base, groups programs from parenting to diabetes nutrition to music therapy. Our practice is an active participant in clinical trials, including a PHN funded pharmacist in general practice trial, and are foundation members of the UQ GP Research Network.  

If you’re passionate about being part of a great team, and feeling inspired to grow a profitable business whilst creating social and health benefits, then Growlife Medical is the place for you. 

Next Steps: 

Along with a cover letter addressing how your skills fit the role, your application should include a clear explanation of why you want to lead a healthcare organisation.

Please email to [email protected]


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