Online Fulfilment Manager – Bass Hill

Job Location: Sydney South West & M5 Corridor
Employer: Kmart
Full time

About Kmart

With more than 300 stores & rapidly growing and employing over 44,000 people, Kmart is proud to be one of Australia and New Zealand’s largest and most successful retailers.

Serving the needs of Australian families is at the core of who we are as a business, that’s why we are driven to be the place customers rely on for low prices and making every day living brighter.

The role

The Online Fulfilment Manager’s key purpose is to provide an exceptional and seamless experience to our online customers. Reporting to the Store Manager and based out of select online hub stores across the country, the Store Fulfilment Manager (online) will have the responsibility for leading the largest team in the store, rostered across 24 hours, 7 days per week, to deliver a great customer experience.

As such, flexibility will be essential to work across this span of hours on a rostered basis.

Responsibilities will include:

• Establishing & leading the team with a balanced approach towards the need for speed and efficiency required to provide a great customer experience
• Building partnerships and working collaboratively with stakeholders both internally and externally
• Implementing and leading effective and efficient processes to deliver a great customer experience, whilst remaining focused on continuous improvement
• Holding themselves and their team accountable to each other, identifying risks and hazards through a proactive safety culture
• Developing and delivering multi-mode communications that convey a clear message to all team members across all working hours.
• Fulfilling key operational metrics such as delivery in full, units per hours, productivity, NPS and damages.
• Recruit, train, coach and develop team and ensure a high level of competency and engagement.

About You

The ideal candidate should have a solid background in retail management and a strong belief in delivering excellence in customer experience. Previous experience with managing online / fulfilment is highly regarded.

Keeping the team safe, productive and on top of delivering a great experience will take a highly engaging, organized and structured leader.

You will be a high achiever with a passion that will motivate and inspire your team, along with a good understanding of E-commerce and online fulfillment practices.

Your enthusiasm, collaboration and reliability will be the key to your success. We reward hard work and are committed to workplace safety.

Why you will love Kmart

You will benefit from joining an amazing business and a dynamic team who are all committed to the success of Kmart and providing our customers with a great shopping experience. Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse and inclusive. Your work environment will be highly collaborative, fast-paced and progressive, with no two days the same!

You will be afforded autonomy and accountability in your role and have access to development opportunities across both Kmart and the Wesfarmers Group, & access to Wesfarmers share plan (both for eligible team members and our benefits program including a discount card for Kmart, Target and Officeworks.

So if you have the required experience and our culture sounds like the right fit for you – don’t miss this great opportunity to join Australia’s most profitable retailer.

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed.

Phone screening and interviews will occur prior to the closing date of this advertisement. Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies. Agencies – Please do not contact us or send applicants to us unless requested to by a Recruitment team member.

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant

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