Motel Manager

Job Location: Dubbo & Central NSW
Employer: Private Advertiser
Full time

Out of the Ordinary Outback Group is a fast-growing hospitality company specialised in providing country hospitality in Outback NSW.  Since 2013, we have established 6 properties in NSW from Cobar, Wilcannia, Whitecliffs, Ivanhoe and Broken Hill. 

Through our diverse portfolio, we ensure that every property is unique, yet consistent. Each of our assets is supported by a solid foundation of expertise to ensure the highest level of quality provided to our guests.

We currently have an exciting opportunity for the right candidate(s). The Copper City Motel in Cobar NSW 3.5 standard Motel consisting of 30 guest rooms and a swimming pool.

Job Description

Reporting to the Group Operations Manager:

To ensure the smooth running of the hotel; responsible in achieving efficient and effective hotel operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives. 

Tasks & responsibilities

• Be able to work hospitality hours including weekends & Public Holidays
• Be Hands-on
• Manage daily operations of all areas such as the Front Desk, Housekeeping and Site Maintenance
• Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development, maximizing room yield & increase hotel revenue through strategic sale practices and yield management.
• Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction.
• Regularly monitor and report upon the motel financial performance against the operational budget to achieve annual set targets.
• Ensure property is compliant with all company guidelines, as well as federal, state and local laws including Work Health & Safety Regulations, licensing, fire regulations and essential services.
• Lead by example and conduct yourself in a professional manner that reflects the company in a positive way.

Qualifications & Requirement’s 

• Experience in Managerial position in a similar role/industry
• Experience with OTA’s in particular Res-online and RMSCloud
• Extensive knowledge of Microsoft Word and Excel
• Social Media Marketing Experience would be advantageous
• Ability to manage conflict, remain calm under pressure and work unsupervised
• Great with people and ability to build rapport easily
• Passionate and motivated to succeed
• Must be willing to relocate and live on site

Benefits

• Generous package with annual remuneration
• On-site accommodation provided
• Opportunities to advance within a growing company

 

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