Manager on Duty – Meriton Suites Herschel Street

November 18, 2021

Job Location: Brisbane CBD & Inner Suburbs
Employer: Meriton Suites
Full time

Founded in 2003, Meriton Suites has undergone tremendous and rapid growth, quickly becoming Australia’s largest owner operator of hotel rooms. Today we proudly offer 19 locations around Australia and over 5,163 hotel suites. Our national expansion pipeline of hotels due to open in 2022/23 include Melbourne, Canberra and Liverpool.

There has never been a better time to join our growing hotel company and we are eager to identify motivated talent to welcome to our team. As the industry evolves, alongside our ongoing success, we are determined to grow and promote great individuals within our brand. 

This is a full time role with a flexible rotating 7 day roster including overnight (11pm-7am shifts).

You will be responsible for:

  • Managing a team and driving service excellence
  • Managing arrival and departure experience
  • Monitoring room allocations
  • Complaint handling and resolution
  • Ensuring daily and nightly front desk tasks are actioned and completed
  • Attend to guest enquiries, requests and follow up if required
  • Developing and motivating the Front Office team
  • Effectively communicating with all other departments

Ideally, you will have:

  • An eye for detail
  • Impeccable grooming and presentation
  • Similar experience in a 4/5 star hotel
  • Exceptional communication and interpersonal skills
  • A genuine passion for the hospitality industry
  • Working knowledge of hotel property management systems preferably Guest Centrix
  • First Aid certificate
  • Flexibility in working a rotational roster over seven days
  • Strong leadership skills and can confidently make independent decisions

Are you ready for a new challenge?

If your craving for some recognition in your career and have the drive to work in a high performing team we want to hear from you! Please click on the Apply Now tab below.

Previous applicants for any of our vacancies across our sites, will not be considered and only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. 

Please note we will not consider external agencies as recruitment for this role is handled internally.

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