IT Onsite Support Engineer – Virginia, Brisbane

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Job Location: Brisbane CBD & Inner Suburbs
Employer: Hemmersbach Australia Pty Ltd.
$55,000 – $69,999

About the business

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

About the role

An IT Onsite Support Engineer is required by a leading global technology company who are looking for the ideal candidate to join them as a full-time employee in their client’s Brisbane office.

As IT Onsite Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for Service Desk Engineer/Desktop Support Engineer with at least 3 years experience in the relevant field.

Desirable Skills for the IT Onsite Support Engineer:

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc. to various customers and projects
  • Troubleshoot hardware related issues and replace parts if needed
  • Troubleshoot software related issues and apply fix
  • Work with team members in completing job assignments on ticket basis
  • Follow process to attend assigned jobs and escalate issues

Essential Skills for the IT Onsite Support Engineer:

  • Candidate with ability to work a Full-time position and must be Australian Permanent Resident
  • A passion for IT and providing excellent customer service
  • Knowledge of MS Office and associated applications
  • Knowledge of, or competency in, PC, laptop, printer & hardware repair and maintenance
  • Ability to work autonomously as well as part of a team
  • Excellent troubleshooting skills and a willingness to resolve issues
  • Fluency in both written and spoken English

Benefits and perks

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Rhino-force: Our environmental protection organization protecting one of the most endangered species on this planet.  
  • Kids-family: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes. 

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