IT Helpdesk & Support

Location: Melbourne CBD & Inner Suburbs
Company: United Digital
Part Time

We are an ICT Managed Services Business supporting a variety of client types and sizes. Our office is ideally located in central Port Melbourne. We are a small and friendly team with a group of clients who love working with us for our great customer service as much as our great technical skills. We are looking for someone who will support our team with meeting our business and organisational objectives.

If you enjoy the world of technology and you want to learn more about computer hardware, current software systems and services then this is the job for you. Ask yourself this question; are you that person that helps family and friends with their computer issues simply because you enjoy it?  If the answer is yes, then please apply.

Junior Part Time Position – Monday to Friday 12.00pm to 5.00pm with the possible opportunity for extended hours in the future (This schedule maybe flexible for the right candidate)


Our Ideal Candidate

  • Is a team player who provides excellent customer service
  • Has a high standard of written and verbal communication
  • Is organised and can work autonomously
  • Has the ability to pick up new skills quickly and efficiently
  • Has a flexible and can-do attitude with the ability to work under pressure
  • Wants to grow and learn within this industry
  • Will adhere to our policies and procedures


Primary Task Summary

  • Support our clients and our internal team
  • Troubleshoot and resolve predominantly Level 1 Support Issues face-to-face, over the phone and using remote support applications
  • Log requests in the Helpdesk system and maintain accurate notes on status, resolutions, and escalations
  • Upgrade, build and deploy hardware and software applications
  • Hands on technical maintenance tasks on desktops, laptops, operating systems, email systems and software applications
  • Communicate directly with third party vendors and service providers in addition to clients
  • Anticipate potential issues and share your ideas to counter them
  • General IT and office admin duties as required
  • Anything else that makes our clients lives easier


Required Competencies and Experience

The ability to:

  • Explain technical issues to non-technical users
  • Configure email on Microsoft Outlook
  • Install basic hardware and software into Desktop and Laptop computers
  • Install and Troubleshoot Microsoft Office, Windows 10 and cloud-based delivery platforms such as Office 365


An understanding of:

  • Microsoft Admin, Azure and SharePoint
  • Microsoft 365 Administrative Operations
  • General networking software configurations
  • OneDrive, SharePoint User Experience Administration



  • Have a minimum of 1 year working in a similar role


Please answer Yes to the following questions before applying for this position

Do you have the right to work in Australia without restriction or requiring sponsorship? 

Do you have a sound knowledge of all the required competencies?

Do you have the required experience?


Please provide at minimum the following information within your application

A summary of your IT experience and Competencies

The date which you are available to start work

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