Investigations Manager

December 5, 2021

Job Location: Melbourne
Employer: The Procare Group
Very competitive remuneration package on offer

The Procare Group is a leading national provider of insurance risk and solutions services of over 20 years, with services including Investigations, Claims and Risk, Injury Management and Rehabilitation. We are committed to being the most respected national provider of insurance support services across Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.
We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction. It’s a fast-paced business, and that’s the way we love it. 
We are seeking an experienced and ambitious insurance professional to join our national management team as the new VIC State Manager, Investigations.

This role primarily involves provides a driven professional with oversight of the development of our Circumstance Investigations services across the state, with significant customer service responsibilities, people management and ownership of our VIC growth strategy. and driving quality outcomes in our service provisions.
This is a unique opportunity to lead the growth of our Victorian Investigations division as part of a leading national provider of insurance services. You must be a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.
Reporting to the Executive Director and with regular liaison with the key divisional Managers, the purpose of the role is to:

  1. Ensure we deliver consistent, high quality investigation services to our clients through a passion for outcomes, teamwork and a focus on business efficiency.
  2. Provide timely, professional and effective communication with clients and grow the division’s client-base through a number of targeted activities.
  3. Build on our existing network and relationships with key stakeholders in both personal injury and general insurance lines.
  4. Prepare and produce internal management reports and external reports in line with our SLAs and client requirements.
  5. Support & assist our staff in their roles and identify opportunities to enhance operational performance of the team and divisions.
  6. Assist the Executive team with marketing, tenders & business development activities.
  7. Manage quality & compliance processes across the division. 

About You:


  • Demonstrated operational and or management experience, including working with senior internal and external business stakeholders and customers;
  • Strong customer service ethos, internally and externally.


  • Exposure to the factual/circumstance investigation service in insurance is highly desirable;
  • A working knowledge of, and existing network in, the workers compensation insurance industry is also desirable;
  • The ability to get the best out of people by providing strong and balanced leadership.

We offer:

  • An excellent remuneration package including generous incentives.
  • A stable, committed and experienced national management team.
  • Access to an external Employee Assistance Programme.
  • Laptop & iPhone.
  • A genuine commitment to your work life balance.
  • Work with prestigious clients incl. ASX 100 companies and a current, solid client network.
  • Genuine & friendly working culture with ongoing commitment to the development of our people.
  • A unique leadership opportunity to develop our Victorian investigations division with the support of a successful national business.  

For more information please visit out our website
Applications will be treated in the strictest confidence. To apply, please send both a cover letter outlining your suitability to the role along with your resume via the link.

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