Inbound Customer Service Consultant

Job Location: Sydney CBD, Inner West & Eastern Suburbs
Organization: Tenacity CX
Full time

Inbound Member Service Opportunity working with a leading member run Australian Insurance provider.

Join a fun, supportive & thriving team with offices located in Sydney & Melbourne CBD.

What’s in it for you:

  • Work for a Premium Brand that truly value their people!!
  • Join a fun, inclusive and social work culture!!
  • Permanent Opportunity – 65,000 inclusive of super + annual bonus
  • Work with a supportive and engaging leadership team
  • State of the art offices based in Sydney and Melbourne CBD
  • Remote work from home flexibility
  • Fantastic opportunities for growth and development
  • Discounts on health insurance and more

Duties Include:

  • Acting as the key point of contact managing inbound calls and emails from existing members
  • Handle general enquires including policy details and amendments
  • Provide an exceptional member experience with each and every call
  • Have consultative conversations providing them with accurate and timely information on products and services
  • Work towards weekly KPI’s and maintain an updated database

Skills & attributes required:

  • Previous experience in Insurance/ Banking/ Finance is a highly desirable but not essential
  • Demonstrated inbound customer service experience
  • Ability to have consultative conversations and build strong relationships
  • Ability to understand complex policies and navigate multiple systems at once
  • Effective questioning & active listening skills are essential
  • A can-do positive attitude and a strong customer focus is key!

This is a full-time Monday – Friday role working on a rotating roster between 8am – 8pm.

Please note: all successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume in Word Format – We are interviewing immediately!!!

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