Inbound Customer Service Consultant

Job Location: Sydney CBD, Inner West & Eastern Suburbs
Organization: Tenacity CX
Full time

Inbound Member Service Opportunity working with a leading member run Australian Insurance provider.

Join a fun, supportive & thriving team with offices located in Sydney & Melbourne CBD.

What’s in it for you:

• Work for a Premium Brand that truly value their people!!
• Join a fun, inclusive and social work culture!!
• Permanent Opportunity – 65,000 inclusive of super + annual bonus
• Work with a supportive and engaging leadership team
• State of the art offices based in Sydney and Melbourne CBD
• Remote work from home flexibility
• Fantastic opportunities for growth and development
• Discounts on health insurance and more

Duties Include:

• Acting as the key point of contact managing inbound calls and emails from existing members
• Handle general enquires including policy details and amendments
• Provide an exceptional member experience with each and every call
• Have consultative conversations providing them with accurate and timely information on products and services
• Work towards weekly KPI’s and maintain an updated database

   
Skills & attributes required:

• Previous experience in Insurance/ Banking/ Finance is a highly desirable but not essential
• Demonstrated inbound customer service experience
• Ability to have consultative conversations and build strong relationships
• Ability to understand complex policies and navigate multiple systems at once
• Effective questioning & active listening skills are essential
• A can-do positive attitude and a strong customer focus is key!

 
  
This is a full-time Monday – Friday role working on a rotating roster between 8am – 8pm.

Please note: all successful candidates will be subject to background and bankruptcy checks. 

To apply, please click on the application button and attach your resume in Word Format – We are interviewing immediately!!!

>> Search all Call Centre & Customer Service jobs in Australia

>> Search all jobs at Tenacity CX