Hotel Receptionist/Guest Services (Permanent/Part-time)
Job Location: Port Macquarie & Mid North Coast
Employer: Mercure Centro Port Macquarie
Mercure Centro Port Macquarie is part of the Accor Hotels network and is located in the CBD. The hotel has 72 guest rooms and operates Food & Beverage in its restaurant for Breakfast and Dinner, conferencing and weddings.
A day in the life of Front Office Reception or Guest Service Agent, consists of but is not limited to ;
â€¢ Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out throughout their stay.
â€¢ Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.
â€¢ Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
â€¢ Daily liaison with other hotel departments such as food & beverage and housekeeping for guest movements, requests and activities.
â€¢ Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.
What we offer
â€¢ Work with a world class leader in Hotels and Resorts- ACCOR and all its team member benefits !
â€¢ Fun and energetic team
â€¢ Uniforms & Free Parking
â€¢ Opportunity to grow your career within an international hotel group
â€¢ Career progression opportunities
To be successful in this role, you will have a natural ability to â€˜surpriseâ€™ guests with your authentic customer service, setting you apart from the rest. As well as excellent time management skills and previous experience with a hotel booking system.
Minimum experience 1 year. You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you. Full training will be provided.
This role requires working a variety of shifts including evenings and weekends. We have a terrific team environment with stimulating work in a dynamic and busy environment.
The experience you gain will be a great asset to you in your continuing career in Hotel Front Office.
If this sounds like your next career move, we want to hear from you! APPLY NOW!
Email your resume with cover letter to [email protected]
Please note that only successful interview applicants will be responded to.