Hardship Officer



About Us   

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. We’re more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

About the role

This is an important role that requires empathy and good judgement from our team. We have 3 x fixed term contract positions ranging from 9 months to 11 months. Some of the responsibilities that fall under your role are:

  • To create action plans for customers in Financial Difficulty with regard to a customer’s circumstances that brings about optimal outcomes for the customer and the Bank.
  • To exercise judgement and make appropriate recommendations in terms of the NCCP and the Code of Banking Practice whilst providing an appropriate level of customer service.
  • Meet the Bank’s productivity and quality targets through effective, timely and appropriate financial difficulty assessment techniques.
  • Work collaboratively with all relevant internal and external stakeholders.
  • Identify and contribute to continuous improvement opportunities.
  • Perform role in accordance with the Mortgage Help Centre Mission Statement and risk appetite, along with the relevant legal and compliance obligations.

About you 

Naturally we are seeking someone who can show care and empathy to our customers while still thinking commercially. We are seeking people with the following skills, experience and attributes:

  • Previous experience in banking, lending and/or collections will be highly regarded
  • Knowledge of credit products will be highly regarded
  • Strong computer literacy
  • Track record of successful negotiation
  • Excellent communication and conflict resolution skills
  • Proven ability to remain composed in stressful situations
  • Strong attention to details and accuracy

If this sounds like you, apply now!

Why Us?

There’s so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities – we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close:  14th September 2021

Please note that initial shortlisting may occur prior to this close date as applications are received.

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