Guest Service Agent

Job Location: Albany & Great Southern
Employer: Ibis Styles
Full time

About ibis Styles Albany 

The city of Albany in Western Australia is the ideal family destination with stunning coastlines and rich history. Centrally located, ibis Styles Albany Hotel offers a range of comfortable accommodation to suit both business and leisure travel needs.

Roles and Responsibilities 

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. 
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy 
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required. 
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently. 
  • Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure. 
  • Maintain an accurate internal phone list for accurate transfer of calls.  Connect International and Operator Assisted calls for guests, record accurate charges. 
  • Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given. 
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. 
  • Attend to other duties as requested by Management and Supervisors 

What we want from your

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.   
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.   
  • Maintain strict security procedures to ensure guest confidentiality and safety 

This role affords great opportunity for development and progression throughout our portfolio of properties. If you think you meet or exceed the requirements detailed above and this role sounds right for you, APPLY NOW!!!

Please be advised that only short listed candidates will be contacted. Applicants must have appropriate work visa and must not have any restrictions to their entitlement to work.

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