Food & Beverage Duty Manager

November 24, 2021

Job Location: Perth CBD, Inner & Western Suburbs
Employer: DoubleTree by Hilton Perth Waterfront
$0 – $0

DoubleTree by Hilton prides itself on the little details that have a big impact. That’s why our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand – starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognised for our commitment to building a culture of service. ​

Joining us during the hotel’s pre-opening phase, our Food & Beverage Duty Manager at DoubleTree by Hilton Perth Waterfront will work closely with the senior management team to supervise the operation and team within of our Food and Beverage outlets: restaurant, bar, executive lounge, banqueting and in-room dining. This multifaceted role supports the smooth-running & high performance of the team and the delivery of superior service.

Reporting to the Food & Beverage Operations Manager, key responsibilities of this role include:

  • Lead by example; champion exceptional hospitality and ensure that it is part of all aspects of our operation. 
  • Oversee and get involved in the day-to-day service elements of food & beverage: opening & closing, ordering stock, assisting with rosters, mise en place, preparation & service, upselling, handling cash and maintaining equipment.
  • Assist with team training and development, provide feedback on performance, support and guide team member’s to thrive in their roles.
  • Be driven and innovative; inspire the team to achieve targets and continuously look at ways to improve the service offering.
  • Brief all on-shift team members on daily and upcoming happenings, special requests, and any potential issues before they arise.
  • Assist the team in solving any guest issues or complaints, encouraging the use of initiative and departmental empowerment guidelines.
  • Ensure shift team members are trained in and conduct themselves following hotel security, fire regulations and all health and safety practices.
  • Be environmentally aware and look for ways to lessen our environmental impact within food & beverage and the broader hotel.
  • Collaborate with other departments to ensure seamless service delivery.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience in an equivalent managerial or supervisory role, ideally within a hotel’s Food & Beverage environment,
  • OnQ Property Management System, Micros or Agylisis POS experience preferred.
  • Ability to work a rotating roster that includes weekdays, weekends, early starts and late-night shifts.
  • Holds a bachelor degree in hotel management, business, or another related field (desirable).
  • Unrestricted Australian Working Rights.
  • First Aid qualification.
  • Approved Manager & Responsible Service of Alcohol certification.
  • Australian National Police Clearance.
  • A demonstrated history of working in unsupervised.
  • Successful team leadership, interpersonal and communication skills, ideally within a hotel setting.
  • Ability to deliver results under pressure and to time constraints, and
  • Flexibility to respond to a variety of different work situation.

As part of our team, you can expect to receive: a competitive industry salary, exclusive food & beverage and accommodation discounts, career development planning and opportunities, and an investment in your well being to include flexible working arrangements that support you in making space for what matters most.

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