eCommerce Fulfilment Coordinator

eCommerce Fulfilment Coordinator

No Agencies

Market leading brand in Nursery and Kids Furniture

At Boori, our collections of lovingly made baby & children’s bedroom furniture mix the beauty of classic heritage with contemporary trends so you can create a timeless space for your little one to enjoy, even when they become not so little any more.

Our products are the pinnacle of quality, design & innovation

We have an opportunity at our Eastern Creek Offices, with immediate start for the right candidate to work a three day week.

Your role will be responsible for: 

• Answering email and phone queries regarding online orders + general queries about products in a professional manner
• Processing online orders including printing out orders/invoices, processing, picking + packing, booking in delivery, carton checking and labelling
• Online inventory management including managing website stock, disabling/enabling products, adding and updating pre-orders
• Updating product information on the website
• Ensuring customers are up-to-date in regards to their delivery and updating customers regarding their warehouse collection orders
• Communicating with third party delivery services to assist customers when issues arise regarding their delivery
• Processing online order requests for returns + refunds while following website terms + conditions, including assessing condition of returning items to determine refund eligibility + potential added fees
• Processing online order requests for item exchanges while following website terms + conditions, including assessing condition of returning items to determine exchange eligibility + potential added fees
• Forwarding service issues to the relevant department
• Informing team of any trends/issues that may assist in improving service and operations
• Cooperating within a small team, including providing support in other areas

To be successful you will need to 

• Be detail oriented with ability to process orders with high accuracy
• Have strong written and oral communication skills in English
• Be able to work collaboratively in a team environment
• Have the ability to learn and work across different systems and platforms
• Be responsible, self-motivated, resourceful and able to think critically
• We will preference for individuals with work experience in the baby, kids and/or furniture retail industry

If you have the desired skills and would like to work in a rewarding and always changing industry, we would love to hear from you