Customer Service – Travel Consultant (full training provided)

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Job Location: Perth CBD, Inner & Western Suburbs
Organization: HolidayMax – Discover Australia Holidays
Full time

  • Our EXPANSION continues via our strong online national presence…
  • The Reservations Team is GROWING (we’re getting more office space!)
  • Customer Service – Sales Consultants needed 
  • Full travel industry training provided – NO travel industry experience required (but personal travel experience highly regarded)
  • Busy national Reservations Centre handling inbound customer enquiries from our very popular holiday websites
  • Highly professional and customer focused Reservations Team
  • Immediate start
  • Opportunities for promotion or to train and progress to other Departments: Product Department or Marketing Communications Department.
  • Highly respected online holiday company with Perth Head Office in West Leederville (close to trains/public transport).

We are investing in a significant EXPANSION.  Growth is being driven through our strong online national presence during this unprecedented period of change for our industry (big shift to online travel).  We are uniquely positioned to continue our expansion… join the future of travel.  We are recruiting additional team members (to join the great people we’ve just started).  Be part of our highly-regarded, passionate, motivated, sales-focused and growing Reservations Team.

Come help maximise our high-end customers’ holidays with your expert product and destination knowledge gained from our ongoing training. Get the rewarding satisfaction of a job well-done from plenty of ‘thank you’ messages back from exuberant customers.  Plus earn Cash Bonuses as big you like with all hours worked paid (including overtime) with full holiday leave accruals etc. etc.

You will be encouraged to continually grow and develop professionally with:

  • Ongoing Training
  • Individual Cash Bonus (unlimited earnings potential)
  • Higher-end customers
  • High booking value products
  • Exclusive deals & sales (makes conversion easier)
  • No targets to meet
  • No late nights
  • No outbound cold calling

Plenty of opportunity for more responsibility and opportunities to work with other departments like the Product Department, Marketing Communications Department or Travel Operations Department as we expand.

The Individual Booking Bonus programme rewards individual team members for their booking performance with generous cash bonus payments (each 2-week pay cycle). It’s uncapped, so you have UNLIMITED EARNINGS potential. 

Required Personal Attributes:

  • You must have Customer Service or Sales Consultant experience
  • You must have the ability to multi-task and thrive in a busy customer sales environment
  • Common sense essential
  • Solid experience of travel destinations in Australia and Overseas essential
  • Strong sales focus essential (customer service & ethical approach)
  • General life experience highly regarded
  • Excellent, clearly spoken and written English communication skills
  • Practical and Quick on the uptake
  • Highly numerate
  • Excellent computer skills
  • Excellent interpersonal skills
  • Excellent business ethics
  • Strong attention to detail
  • Self motivated
  • Work efficiently without supervision
  • Good team player essential

You must be able to absorb ongoing training, follow our travel reservation system procedures and to enthusiastically sell our high-value holidays to suit the needs of our valued, high-end clients.  You must be great at multi-tasking and love a busy sales environment.

About DISCOVER AUSTRALIA

  • More than 1.5 million holidays sold
  • Operates discoverAustralia.com and HolidayMax.com, two of the most popular travel websites in Australia
  • Produces and broadly distributes various printed wholesale holiday brochures
  • Customers based in Sydney, Melbourne, Brisbane, Perth and across the country
  • Operates dealsAlert email deal notification service (450,000 homes)

About HolidayMax™

We listened to our loyal customers when they asked us to bring our hallmark special touches to their overseas holiday experience. HolidayMax™ spearheads our expansion into select out-bound bucket-list holiday destinations around the world.  It is leveraging our existing investments in wholesale packaging technology to package aspirational bucket-list experiences for our loyal customer base.  We continue to add new destinations and new experiences to our select collection.

We develop all of our industry leading technology in-house with our own team of Software Engineers.

Come join the Reservations Team and join the future of travel

Immediate Start

Apply right now, as we will be interviewing soon. The successful candidates can join the team immediately.

But you must be currently resident in Perth.

Take your career to new heights.

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