Customer Service Representative
Job Location: Sydney Parramatta & Western Suburbs
Employer: Mars Recruitment
$55,000 – $62,000 plus super
On behalf of our client, a top-tier financial services firm based in Parramatta, we are seeking a customer service representative to join the team permanently.
For this role, you will be the first point of contact for customer inquiries via inbound call. This role is permanent, Monday – Friday with the choice of different shifts: early being 8 am – 4 pm and the late being 11 am – 7 pm.
This role will suit someone with exceeding customer service skills, is confident being on the phone, and is looking to gain experience within a financial services firm.
- Providing customer service to customers over the phone
- Advising customers
- Analysing the cause of customers problems and assessing the appropriate action
- Ensure correct information relating to products, policies, and procedures are relayed
- Updated the database
- Escalating matters when needed
- Ability to work in a high pressured, fast-paced environment
- Strong communication skills
- Willing to learn and grow with the business
If you have the right skill set and drive to learn please apply today!