Customer Service Representative

Job Location: Sydney Parramatta & Western Suburbs
Employer: Mars Recruitment
$55,000 – $62,000 plus super

On behalf of our client, a top-tier financial services firm based in Parramatta, we are seeking a customer service representative to join the team permanently.

For this role, you will be the first point of contact for customer inquiries via inbound call. This role is permanent, Monday – Friday with the choice of different shifts: early being 8 am – 4 pm and the late being 11 am – 7 pm.

This role will suit someone with exceeding customer service skills, is confident being on the phone, and is looking to gain experience within a financial services firm.

Key Responsibilities: 

• Providing customer service to customers over the phone
• Advising customers
• Analysing the cause of customers problems and assessing the appropriate action
• Ensure correct information relating to products, policies, and procedures are relayed
• Updated the database
• Escalating matters when needed

Key Requirements: 

• Ability to work in a high pressured, fast-paced environment
• Strong communication skills
• Willing to learn and grow with the business

 

If you have the right skill set and drive to learn please apply today!
 

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