Customer Service Rep / Sales Administrator

Job Location: Perth Fremantle & Southern Suburbs
Employer: Emprise Mobility
Full time

About the business

Our growing mobility equipment business sells, hires and services mobility equipment and daily living aids in Perth and Peel.  We seek to help those suffering mobility challenges arising from age, disability or illness to enjoy more everyday living in every day.

We’re seeking an exceptionally well organised and passionate individual to join the team in our Bibra Lake head office, to action and manage sales enquiries and orders that come in via phone, portal or email.  You will be a member of the team that is the phone and email “face of the business”; the first line of support for our customers.

The role

Our Customer Service Rep /Sales Administrators are responsible for handling incoming customer enquiries and orders promptly and effectively.  

Enquiries and orders might come in from individuals, health professionals on behalf of their clients or NDIS and other service providers supporting those with disabilities and mobility challenges.

Quotes and orders vary from simple to complex, and many require interaction with the customer (and our internal specialists) to confirm the requirement.

You will liaise with the customers and our sales and deliveries staff to deliver best in class service in fulfilling orders for mobility equipment and assistive technology.

When times are busy, you may be required to help out in our retail showroom.

To be successful, you will need to be passionate about the role, well organised, have highly developed oral and written communication skills, excellent computer skills, excellent questioning technique and a willingness to develop an excellent understanding of our product range.

Job tasks and responsibilities

This Full-Time position, involves:

  • Answering and managing incoming phone enquiries.
  • Responding to emails, and portal orders, ensuring all are either handled directly or delegated to be handled by other staff.
  • Responding to customer requests for information.
  • Providing quotes for customers.
  • Organising equipment trials.
  • Processing incoming Sales orders through our internal systems.
  • Validating the orders against our product range and the service providers’ specifications, liaising with Occupational Therapists as required.
  • Monitoring and expediting the progress of quotes and orders through to delivery and invoicing.
  • Generating delivery requests for our delivery team.
  • Invoicing and closing out orders once they’ve been delivered by our delivery team.
  • Maintaining sales and hire documentation for processed orders.
  • Verifying monthly statements against invoices and payments.
  • Assisting customers in our retail showroom, during busy periods.

Skills and experience

Characteristics of the successful candidate:

Experience:

  • 4+ years’ customer service and/or sales administration experience.
  • Prior experience in the mobility equipment/assistive technology sector and/or studies in the Allied Health arena are highly desirable but not essential.

Communication:

  • Exceptional customer service skills.
  • Excellent verbal communication skills and telephone manner.
  • Excellent written communications skills.
  • Good Written and Oral Communication skills for creating professional documents and giving presentations.

Work Practice:

  • Demonstrate meticulous attention to detail.
  • Be very well organised.
  • Be flexible and able to “read between the lines”.
  • Work well in a team.
  • Work competently and efficiently, managing time and priorities effectively.
  • Be able to work with little supervision.
  • Be comfortable working in a small/medium business environment.

Technology:

  • High level of experience with MS Office applications including Outlook, Word, Excel and PowerPoint.
  • Familiarity with Windows operating systems.
  • Proficient with CRM and Sales software.
  • MYOB or NetSuite experience will be highly regarded (we’re in the process of moving to NetSuite).

COVID-19

Due to the Western Australian public health order, you must be fully vaccinated for COVD-19 by 31 December, 2021.

Job benefits and perks

Small (but growing), friendly and enthusiastic team.

We are a family business with family values; we believe in work/life balance and supporting our staff.

Be part of our ongoing growth, in a growing industry.

Applying

Please provide a cover letter addressing the selection criteria and your motivation for applying, along with your resume.

If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s Fitness for Work Policy, including random and at cause Drug and Alcohol testing.

Emprise Mobility is an NDIS Registered Provider and you must be willing to apply for an NDIS Worker Screening before commencing employment.

Please do not call our office; our reception team cannot assist with application enquiries. Please email [email protected] if you have questions.

We are not accepting applications from recruitment consultants. 

You must have the right to live and work full time in Australia to apply for this position.

Successfully shortlisted applicants will be contacted directly.

 

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