Customer Service Officer – Wealth Remediation Service Centre

About the Role
With flexible working from home and the office you will bring a keen eye for detail and problem-solving skills to our Remediation Services Team.
Reporting to the Team leader your passion for customer service will be the driving force as you undertake a variety of transactions to support our customers as well as internal and external clients.
  • Work from the comfort or your home while building a career
  • Be supported to learn and grow whilst developing your skills
  • Join a company that’s invested in you

A career that gives you more

  • Processing payments to customers in a timely and effective manner (including super rollovers, cash withdrawals and internal transfers), including communication to customers (confirmations, follow-ups) via phone, letter or email
  • Responding to ad-hoc customer queries
  • Keeping records of all customer interactions on the CRM system
  • Ensuring work is processed with attention to detail and under Error Rate thresholds
  • Adhering to communication templates

What you will bring

By joining NAB you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. As a flexible and empathetic customer service specialist, you will be able to manage a busy workload and be comfortable navigating contact centre systems. Your passion for customer service, coupled with your ability to anticipate customer needs and work in a collaborative team environment will enable success in the role. Additionally, you will have some previous experience in customer service across the call centre, retail or hospitality sectors where you can transfer your skills across.

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.  We also offer:

  • 2 weeks structured induction training and allocated buddy
  • Hybrid working environment – work from home and in the office
  • Quarterly recognition program
  • Access to mentoring, coaching, career guidance
  • 1 rostered day off per month

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.

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