Customer Service Officer/ Warehouse Assistant

JOB TITLE: Customer Service Officer/ Warehouse Assistant

JOB TYPE: Permanent Full-Time, Mon- Fri 8am-4pm Immediate Start. 

LOCATION: Chatswood location or as covid restrictions allow

ABOUT US:

Milkbar Breastpumps is an award winning retailer and distributor of innovative breastfeeding products  to 400+ stockists throughout Australia.  

ABOUT THE ROLE:

We are looking for a customer service superstar who is passionate about breastfeeding to help support our community of breastfeeding mums and stockists. 

KEY RESPONSIBILITIES: 

• Managing and responding to all customer queries via phone, email and social media.
• Monitoring incoming and outgoing orders
• Working closely with our warehouse to coordinate stock takes and resolve queries and warranty claims
• Maintaining and documenting common customer questions &/or frequently repeated tasks
• Helping in the warehouse to pack orders during periods of high volume
• Preparing analytic reporting for the Managing Director
• Ad hoc administration tasks

SKILLS & EXPERIENCE:

• Intermediate computer skills
• Excellent verbal and written communication 
• A good listener, with an empathetic approach to assisting customers
• Deal with clients, suppliers and other employees professionally at all times 
• Ability to problem solve, work independently and multi-task
• 1-2+ years experience working in a customer service role

ABOUT YOU: 

To be successful in this position you must be passionate about breastfeeding and supporting mums, have a high attention to detail and excellent verbal & written communication skills.

HOW TO APPLY:

Please attach your resume and a cover letter answering the following question:

How confident do you feel talking about breastfeeding and using a breast pump?

Incomplete applications will not be considered.

Applications close 15th September 2021. Applicants will be subject to a police check as part of our review process.