Customer Service Manager – Healthcare

Location: Melbourne CBD & Inner Suburbs
Company: EvansPetersen Healthcare Pty Ltd
Full Time

The Company

Our client is a healthcare distribution company servicing Australia and New Zealand in the fields of Ostomy, Wound Care & Support Garments. Their passion has always been to provide healthcare professionals with outstanding, customer-focused products and services. They are committed to fulfilling the many varied needs of our end-users and their carers alike, providing truly effective healthcare solutions through extensive product lines, designed to meet the broadest spectrum of customer needs possible.

About the Role

  • Position is for a Permanent Full Time Customer Service Manager
  • Managing a team of 3 Customer Service Representatives
  • Liaising with Sales Team, Hospitals, Nurses, Patients and Community Groups
  • Office based in Inner Eastern suburbs
  • Looking for someone with previous local, management experience 
  • Support, training and coaching provided 

The Successful Applicant

  • Customer service experience is essential,  preferably within Healthcare
  • Previous people management experience required
  • Confidence in liaising with Healthcare Professionals at all levels
  • Ability to build strong customer relationships
  • Experience using a CRM system is essential
  • Excellent communication skills
  • Highly organised and flexible
  • Experience working in adapting language between internal & external stakeholders
  • Demonstrates initiative 
  • Collaborative & enjoys working as part of a team
  • Eager to learn
  • Has a solution-focused approach to dealing with problems
  • Patient & diplomatic

What’s in it for you?

  • Competitive salary package
  • Ongoing support, personal training & development
  • Opportunity to build a long-term career

Next Steps

  • Click the APPLY button to send your CV
  • Call Vana Apokis on 0429 789 502 for a confidential discussion.

Why work with EPHealthcare? We specialise in Executive Searches and recruitment within the Pharmaceutical and Medical Device Industry. We have developed an outstanding network of clients, as well as a very thorough knowledge of the Healthcare industry. How? Because we’ve all worked in the industry ourselves as reps, managers, marketers ! We support our candidates by offering a personalised and experienced approach, every step of the interviewing process.

Please follow us on our LINKEDIN page; EPHealthcare

***This opportunity is only open to candidates who are eligible to work in Australia and hold the appropriate visa to work permanently***

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