Customer Relations Representative – Waverley BMW

Location: Melbourne Bayside & South Eastern Suburbs
Company: Waverley BMW
Full time

   About us:

Waverley BMW is part of the Jowett Motor Group which is not only regarded as one of Melbourne’s most progressive multi-franchise automotive groups but is also Family owned and operated, we hold a passion for excellence in everything that we do whilst upholding our strong culture and family values.   

This role is located in one of Melbourne’s key growth corridors in the south-east, Waverley BMW is an established state-of the-art dealership.  

About the role: 

If you thrive on providing excellent customer service and have a detailed and professional approach to handling enquiries, making appointments, problem solving and following process, we would love to hear from you.

As an integral part of our Customer Relations team, this busy and rewarding role requires you to present yourself in a positive and passionate manner with a goal orientated mind-set. You will have confident communication skills to be able to assist our customers in the service booking process.

You will be responsible for: 

  • Generating Service appointments (inbound and outbound)
  • Data quality and maintenance
  • Achieve accuracy in an appointment setting!
  • Meeting call and booking targets

About you:

  • Our ideal candidate will have previous telephone based, appointment setting customer service experience, preferably within the automotive industry.
  • System and process orientated
  • A dynamic and confident individual who is passionate about customer service
  • Work effectively and efficiently in a team environment

What we offier:

  • A competitive remuneration package + Super + Incentive Plan
  • Access to Employee On-site Gym
  • Access to Employee Benefits which includes discounts across major retailers
  • Professional development opportunities
  • A safe, friendly, and supportive team environment 

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

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