Customer Relations Officer

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Full Time

About us

Operating for over 25 years, Metropolitan Plumbing Electrical and Air Con is an industry leader in residential plumbing, electrical, air con and roofing across all of Australia. 

Big business with family values at our core, we strive to have the best talent in the industry. As we are growing, we are looking for enthusiastic, dedicated Customer Relations Officer our team in Glen Osmond.

 About the role

Using your problem-solving skills and positive attitude, your primary responsibility will be to ensure all feedback and any customers complaints reach a resolution. You will also be responsible for taking in-bound bookings in peak periods. 

Your responsibilities

  • Following up with our current network of customers to ensure they are satisfied with the works completed.
  • Manage the start-to-finish resolution process of customer complaints in an efficient and personable manner.

Experience and qualifications

  • Friendly, professional, and personable phone manner
  • Excellent computer skills
  • Strong attention to detail
  • Excellent written & verbal communication skills
  • Adaptable and flexible with strong planning and organisational skills.
  • Ability to complete tasks quickly and methodically.

The hours of the role

This is a full-time permanent position. 

Monday to Friday with exact start and finish times to be confirmed with successful candidate. 

 

If you are an enthusiastic, bubbly, and friendly person with an excellent phone manner, please apply with your cover letter and resume. We look forward to hearing from you!

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