Customer Care Consultant

Job Location: Sydney Parramatta & Western Suburbs
Employer: Grasshopper Environmental Pty Ltd
Full time

This opportunity will be responsible for delivering exceptional service to our existing and potential customers.

Permanent full-time 40 hour week. We’re looking for flexible candidates as this customer care team works on a rotating roster between Monday – Friday 6am – 6pm, Saturdays fortnightly 7am to 12pm.

Only Australian Permanent Residents to apply.

ROLE SUMMARY

• Provision of consistent, professional, expert communication to customers
• Answering general enquiries in a high volume fast paced environment (phone and email)
• Resolve customer problems meeting business expectations and procedures
• Some account management required
• Taking payments for bookings
• Effective Interface between departments
• Administrative support for non-call related activities

SUCCESSFUL CRITERIA

• Demonstrated excellence in customer service in a high-volume inbound call/contact centre environment
• Experience in managing and resolving customer complaints
• Have a high level of accuracy and attention to detail
• Well-developed problem solving and decision-making skills to resolve customer service issues
• The ability to work effectively in a team environment
• Intermediate computer skills
• Intermediate excel skills
• Positive attitude

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