Client Success Manager

November 22, 2021

Job Location: Sydney CBD, Inner West & Eastern Suburbs
Employer: Jitjatjo
Full time


An incredible opportunity to join a high-growth U.S. tech startup new to Australia.


  • Competitive Salary + Super + Bonus
  • Work directly with the Australian Country Manager
  • Flexible working culture, so you can do your best work


Jitjatjo is a high-growth tech start-up headquartered in New York, now launching in Sydney.  We develop, market, and operate a casual-staffing marketplace and workforce management platform that leverages artificial intelligence to instantly and accurately match businesses with vetted hospitality industry professionals. 
Our ambition is to transform the way people work to maximise productivity and empower lifestyle choices. With proven success in the US, this is an exciting time for Jitjatjo Australia as we search for ambitious and talented team members to join our team.


Reporting to the Country Manager, You will be responsible for successfully and proactively supporting our client’s staffing requirements via Jitjatjo. Your goal is to grow and maintain our Australian client community whilst maintaining our high standards of customer service, satisfaction and success.

Other responsibilities include;

  • Develop a deep understanding of the client’s segment, business, desired outcomes, and gaps
  • Work closely with your Country Manager & Global Team to ensure clients are set up for success
  • Ensure clients are active and understand how to Jitjatjo to achieve desired outcomes.
  • Develop strong client relationships by analysing data and sharing insights and Quarterly Reviews
  • Develop and implement strategies to minimise churn.
  • Actively seek referrals from clients to other business units to increase the share of their business
  • Prepare and present demand forecasts and predicted demand per client.
  • Ensure the Client Success pipeline and client data in our CRM are updated daily.


With a strong background and proven track record of nurturing and growing successful client relationships in hospitality, retail, events, or similar industries, you will be responsible for supporting clients through the entire client-life-cycle, ensuring they extract as much value from Jitjatjo as possible, through proactive relationship development and reactionary client support. 

Target driven, and with experience working in fast-paced, high-growth environments, you will thrive working both autonomously and as part of a team, whilst setting metrics to measure and maintain client health, ensuring Jitjatjo becomes a product integral to each client’s business. 

You will be equally laser-focused on our own success, working proactively and collaboratively to improve upon our products, generate new demand, and meet/exceed revenue targets. 


Being part of something big, from day one.  You will be working with a tight-knit, global team of Change Agents who embrace technology and use it to transform how we achieve our objectives.  We believe in having fun, working hard, and celebrating our successes.  

Other benefits;

  • We have a flexible working culture, with regular social events
  • Awesome offices, with casual dress code
  • Opportunity to access stock options


We look forward to receiving and reviewing your application. 

Jitjato is an equal opportunity employer. We’re committed to building a diverse and inclusive culture that provides equal opportunity for all.


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