Client Service Officer
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.
Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as Ladbrokes Australia, neds, Bookmaker.com.au, betstar, and many more.
About the Role!
Join our Client Services team to deliver high-quality service to our large customer base via email, chat and phone.
This role will be responsible for responding to high volume inbound customer requests and inquiries via the telephone or email.
- Answering client inquiries via phone, livechat and email, with particular high attention to detail
- Perform customer verifications
- Manage customer accounts & databases
- Accurately record customer interactions and transactions
- Assist in the identification of fraudulent user accounts, financial patterns and trends
- Sound knowledge and passion for Sport & Racing
- A proven track record in providing exceptional customer service
- Ability to work autonomously and part of a team
- Strong computing skills essential
- Ability to work under pressure
- Must be available and flexible for work across a full calendar week (15-28hrs/week)
- Did you hear we have free coffee? Our Barista is onsite during business hours!
- ‘Dress for your day’ dress code
- Learning and development programs – Udemy & Oracle Learn
- We LOVE Entertainment, and Racing and Sports are at heart of everything we do. So it only makes sense that we provide access to free and discounted tickets to sporting and racing events.
- Awesome company celebrations
- Paid Parental Leave
- Heavily subsidised gym memberships and other paid for services as part of our wellness calendar (flu vaccine, group fitness classes, social sports, corporate games, Employee Assistance program)
- Fully stocked fridge and pantry for your breakky and lunch, weekly staff lunches and afternoon beverages on Fridays