Client Service Manager

Job Location: Brisbane CBD & Inner Suburbs
Employer: Loan Market
$70,000 – $79,999 + quarterly bonus

About Us…

We are a growing mortgage broking firm seeking an enthusiastic client services manager to join our team. We have been operating for 17 years and are passionate about providing the highest level of service in sourcing our clients the best home loan for their situation. We also provide our clients with access to our Mortgage Free Program, a coaching platform designed to help them save at least 10 years on their home loan. 


About The Role…

You will be working with a high performance team, delivering exceptional customer service, following up on supporting documents, lodging loans and seeing them through to settlement.


In this role, you will also be responsible for:

  • Analysing loan application documents and packaging the loan for clients
  • Understanding the lender policy attached to the product chosen for the client
  • Liaising with lenders, clients and conveyancers to ensure that settlements occur smoothly
  • Submitting loan applications through AOL
  • Reviewing and where necessary adjusting the loan submission to ensure the application meets lender requirements
  • Ensuring that loan submission quality is at the highest possible standards
  • Providing administrative support as and where required
  • Following policies regulated by ASIC


About You…

To succeed in this role you will need the following skills and attributes:

  • 1-2 years experience within a similar Broker Support/Loan Processing role
  • High attention to detail
  • Ability to prioritise well
  • Demonstrate a strong customer focus with a positive, can-do attitude
  • Proactive and self-motivated, with the ability to take initiative without being told what to do
  • Excellent communication skills and dedication to setting realistic client expectations
  • Ability to complete loan servicing, effectively request documents and identify liabilities
  • Strong problem-solving skills


The Benefits…

  • We offer a fun, hard working and rewarding environment
  • We have a complimentary lunch every Thursday
  • Fun games day out once a quarter



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