Client Onboarding Specialist

September 11, 2021

Location: Sydney CBD, Inner West & Eastern Suburbs
Company: Houzz Australia Pty Ltd
Full Time

We believe that sales careers in tech are AWESOME. Nowhere else can you experience such tangible and rapid feedback, whilst earning well and progressing quickly in a rapidly evolving environment. But why should you work in sales at Houzz? We’re certainly excited to meet you and share our personal stories but here are just a few of the reasons why:

About Houzz!
Houzz is the world’s leading platform for home renovation and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their businesses. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. Houzz is available in every country around the world with localised platforms in more than 10 countries across North America, Europe, Asia and Australia.

About the Role!

Houzz is looking for a talented Client Onboarding Specialist (COS) to join our team. As a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals across Australia and New Zealand who have invested in our paid advertising and software solution, Houzz Pro. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers to continue managing their accounts. 

During these calls, you are expected to thoroughly engage each customer in Houzz Pro, optimise their profile with creative improvements, and provide solutions to enhance program performance. You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program, as well as our lead and project management software.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and is very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment. 

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At a Minimum, We’d Like You to Have

  • At least 6 months to 2 years of inside sales or customer service experience
  • Focus on selling and managing intangibles is preferred (i.e. advertising, financial services, business services…) 

Ideally, You’ll Also Have

  • Tech-savviness- able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
  • Organisational Skills- able to work efficiently through a high volume of requests in a fast-paced environment
  • Tenacity to exceed monthly objectives
  • Excellent written and verbal communication skills
  • Team oriented mindset
  • High achievement in previous role
  • Excellent references from managers to whom you have reported to
  • Ability to work effectively in a fast paced environment
  • Detail and task oriented

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Houzz is proud to be an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex, race, religion, color, gender, national origin, height or weight, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.
 

We embrace and celebrate the value that diversity brings to an organization and understand that diverse backgrounds and different points of view are essential components of helping Houzz in our mission to provide the best experience for home renovation and design.  Houzz is committed to fostering an inclusive environment through projects and initiatives such as employee resource groups and diversity workshops.

Houzz celebrates differences and strives to create a comfortable and authentic climate for Houzzers to feel supported, where they are welcomed to think creatively and contribute to innovative ideas while having the freedom to be themselves and share their lives at work.

Be Who You Are and Do What You Love at Houzz

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