Business Analyst

Job Location: Sydney CBD, Inner West & Eastern Suburbs
Employer: Nasdaq
Full time

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

 

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

 

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

 

What We Offer

Our Nasdaq Trade Surveillance powers surveillance and compliance for over 40 marketplaces, 11 regulators and 100 market participants across 65 markets globally. Scalable to millions of transactions and flexible to manage a number of unique data sources, NTS holistically examines scenarios across multiple venues and asset classes. 

 

We are currently seeking a motivated and hardworking individual to join our NTS Services Business Analysis Team as a Business Analyst.

 

The successful candidate will work directly with our clients to ensure they receive the quality service we seek to deliver. You will be the main contact point between the customer and first level support for all functional business issues as part of a distributed team of Business Analysts.  A large part of this role is taking ownership of customer functional requests and issues, proposing solutions and working with internal teams to implement those solutions.   Most importantly, we want new recruits to clearly understand the importance of delivering excellent service through incident management, accountability, prevention and timely detailed communication.

 

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

 

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, paid annual and parental leave, gym sponsorship and more.

 

What You Will Do

  • Builds and maintains strong client relationships
  • Product development through identification of requirements and specifications, also providing insights into product improvement
  • Provides basic user training on new functionality and handles user queries regarding system functionality
  • Elicits, writes and reviews with a more senior colleague detailed business and system requirements from business owners and stakeholders
  • Writes and produces detailed functional specifications for others
  • Assists others (or guides the technical writer) in the production of operational and user documentation, including release notes
  • Responds to unresolved production support issues and participate in analysis and resolution on behalf of the business
  • Under direct supervision, provides input and insight into the administration of project timeline, the scope of work and budget, ensuring that operational teams and subcontractors understand client requirements
  • Promotes the organization’s capabilities to clients, identifying sales opportunities that are forwarded to the account managers
  • Provides day to day client support and handle client queries in a fast-paced environment
  • Owns tickets/issues from customer initiation to closure
  • Tracks issues and ensuring customers are provided clear and concise information
  • Works with global internal teams for timely coordination and closure of tickets/issues
  • Drives process change and efficiency improvements
  • Liaises with customers, developers and test teams to ensure quality releases of new software

 

What We Expect

  • Degree qualified in Computer Science, Business/Finance or related field, or equivalent work experience
  • At least 3 years of experience in a Business Analyst role with strong financial markets knowledge
  • New graduates with knowledge in Python, Java, Linux, and basic financial markets will also be considered
  • Excellent verbal, written and client facing communication skills 
  • Attention to detail, highly organized and able to handle pressure and deadlines
  • Initiative and the drive to keep our customers happy
  • Confidence to attend customer meetings and represent the company
  • Good understanding of modern software design and development techniques and methodologies
  • Solid understanding of MS Office in particular Excel (Formulas, Pivot table, VBA)

 

What Would Be Helpful

  • Business domain knowledge with an interest and knowledge of capital markets and trading compliance
  • Experience working directly with customers in a high pressure environment
  • Experience being involved with software implementation projects
  • Experience working with Agile Methodologies
  • Experience with Python

 

Does It Sound Like You? 

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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