Banking Operations Officer

Job Location: Sydney CBD, Inner West & Eastern Suburbs
Employer: Mars Recruitment
$75,000 – $82,000 Package +Bonus

My client is a reputable digital bank who are currently seeking an experienced Banking Operations Analyst to join a growing team in the Sydney, CBD Office. You will be responsible for the operational administration supporting the cards & payments dispute resolution and operational reconciliations.

To be successful, you will have previous experience in banking and financial services with a strong well-rounded exposure across payment operations, dispute resolution, bank reconciliations and insolvency request.

Role & responsibilities :

  • Processing all requests accurately and efficiently
  • Processing Cards disputes under Schemes requirements & Payments / EFT disputes under industry requirement.
  • Follow up and clearing items in the suspense accounts each day.
  • Ensuring all work is processed within the agreed SLA’s
  • Escalating breaches promptly
  • Reporting issues or inaccuracies quickly, and resolving them in the right time frames
  • Establishing and ensuring ongoing maintenance of files and records

Essential criteria:

  • 2+ years’ of experience working in banking and financial services
  • Previous exposure to working in Banking Operations with a good understanding of various processes and bank reconciliations
  • Previous experience in credit cards & payments disputes
  • Excellent communications skills
  • Strong attention to detail and problem solving skills

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